Effective Date: 17 August 2025
Please read these terms carefully before engaging our services
These Terms and Conditions ("Agreement") constitute a legally binding agreement between Web Lah Technologies ("Company," "we," "our," or "us") and the Client ("Client," "you," or "your") in respect of the provision of services. By engaging our services, you acknowledge and agree to be bound by the following terms:
The Company shall provide web design, development, domain name registration, web hosting, and such other related services as may be expressly agreed between the parties in the relevant proposal, quotation, or project agreement ("Services").
(a) Full payment of the agreed project fees is required prior to the commencement of any development work.
(b) All payments made by the Client are strictly non-refundable once the project has been confirmed.
(a) Upon full settlement of all sums due to the Company, ownership of the final website design and underlying code shall vest in the Client, save that third-party materials (including but not limited to plugins, stock images, licensed software, or other proprietary components) shall remain the property of their respective owners and subject to their respective licence terms.
(b) The Client shall not reproduce, resell, or redistribute the Website design or any part thereof to third parties, nor shall the Client attribute the Website to any third party developer.
(c) The Company shall retain the right to display the completed project in its professional portfolio, marketing, and promotional materials.
(a) The Client shall, in a timely manner, provide all requisite content, including but not limited to text, images, videos, and other materials necessary for the provision of the Services.
(b) In the event of unreasonable delay by the Client in providing required materials, the Company reserves the right to deem the project abandoned without liability, and all payments made shall be forfeited.
(c) The Client shall be responsible for reviewing and approving deliverables prior to final release.
(d) The Client shall indemnify and hold harmless the Company from and against any and all claims, damages, losses, liabilities, or expenses arising from or in connection with content supplied by the Client.
(a) Customisation: The Company shall endeavour to accommodate Client requests. However, the Company reserves the right, in its sole discretion, to decline requests which are inappropriate, impracticable, or unfeasible.
(b) Mobile Responsiveness: Websites will be optimised for display across three categories of devices: mobile, tablet, and desktop/laptop.
(c) Search Engine Optimisation (SEO): Basic SEO setup is included. The Company does not guarantee search engine rankings or performance, as such matters are subject to third-party algorithms and market competition which is beyond the Company's control.
(d) Content Updates: Content updates are permitted in accordance with the package limits purchased (including text, images, and media). Design changes are expressly excluded unless otherwise agreed in writing. "Design Changes" shall mean any modifications that materially alter the structure, layout, navigation, or overall appearance of the Website, including (but not limited to) redesigning page templates, creating new page layouts beyond the agreed package, altering the core color scheme or theme, changing the website framework, or developing new custom functionalities.
(a) Domain name registration shall commence from the date of purchase, and not from the completion date of the project.
(b) Where the Client appoints the Company to manage domain renewals, the Client shall make payment to the Company no later than fourteen (14) days prior to the renewal date. The Company shall not be liable for any failure to renew where payment is not received in cleared funds within the stipulated time.
(c) Where the Client elects to manage the domain directly, the Client shall be solely responsible for ensuring timely renewal.
(d) The Company shall not be liable for any loss of domain name arising from late or non-renewal.
(a) Hosting services shall commence on the date payment is received by the Company and shall be subject to the terms set out in this Section.
(b) The Company shall provide a 365 days warranty exclusively for websites developed by the Company and hosted by the Company. This warranty means the Company will take corrective action upon notification of downtime. It does not guarantee uninterrupted availability.
(c) While the Company will use reasonable endeavours to ensure continuity of service, it does not warrant or guarantee uninterrupted or error-free operation of hosting services.
(d) Hosting renewals must be paid no later than fourteen (14) days prior to expiry to avoid service suspension.
(e) The Company shall not be liable for any interruption or suspension of hosting services caused by late payment, third-party service failures, or circumstances beyond its reasonable control.
(a) The Client shall be entitled to three (3) rounds of revisions during the design process. "One Round of Revision" shall mean a consolidated list of feedback or change requests provided by the Client at a single time, covering all issues identified by the Client during their review. Multiple submissions of feedback at different times shall each be considered separate Rounds of Revision.
(b) Any additional revisions shall be subject to further charges, to be agreed upon separately in writing.
(a) The Company shall not be liable to the Client for any loss, damage, or expense of any kind whatsoever arising after delivery of the completed project, whether in contract, tort (including negligence), or otherwise, save and except where such liability cannot be excluded under applicable law.
(b) In any event, the Company's aggregate liability, whether in contract, tort, or otherwise, shall not exceed the total fees paid by the Client under the relevant Project.
(a) In the event the Client terminates the project, all work completed up to the date of termination shall remain the property of the Company unless full payment for the project has been made.
(b) All deposits and payments made by the Client are strictly non-refundable.
This Agreement shall be governed by, and construed in accordance with, the laws of Malaysia.
The Company reserves the right to amend or vary these Terms and Conditions at any time. The most recent version published on the Company's official website shall prevail and supersede all prior versions.
If you have any questions about these terms and conditions, please don't hesitate to contact us.